Plain-Language Documentation
Hamara privacy policy English aur Roman Urdu donon mein available hai. Technical jargon ke bajaye hamne common words use kiye hain taake pढ़ na samajhna asan ho.
LEGAL REFERENCE
ek612 par aapki privacy hamari pehli zimmedari hai
Jab aap ek612 mein apna account kholte hain, aapka personal information, withdrawal history aur payment details under strong encryption protocols rehti hain. Ham samajhte hain ke Pakistan mein...
Data encryption in transit aur at restPakistan legal framework ke andar complianceAccount-level privacy controls available
Hamara privacy commitment aapke supported ilaqon mein
ek612 aapke personal data ko collect karta hai account creation, deposit aur withdrawal ke dauran. Jab aap JazzCash, Easypaisa, SadaPay ya Raast se funds add karte hain, hamne naam, phone number aur wallet details record karte hain jo payment verification ke liye zaroori hote hain. Yeh information strictly hamari payments aur account security ke liye use hota hai. Hamne kisi bhi third
party ko aapka data bechne ya share karne ki policy nahi hai jab tak local qanoon ijazat na de. Agar aap apna account delete karna chahte hain ya apne data ko remove karna chahte hain, hamara support team aapko process batayega.
Service ki dastiyabi jurisdiction par depend karti hai. Access se pehle local qanoon check karna user ki zimmedari hai.
PRIVACY SAWALON KE LIYE
Hamara team aapke privacy concerns ke liye ready hai
Agar aapko apne account data ke baare mein koyi sawaal hai ya aap apni privacy settings change karna chahte hain, hamara support team available hai. Aap chat, email ya phone ke through hamse contact kar sakte ho. Hamne 24/7 messaging system rakha hai jahan aap apne privacy-related requests ko directly submit kar sakte ho aur hamara team response dega.
Team online
Live Chat Support
Aapke privacy questions ke liye hamara team ek612 lobby mein live chat ke through available hai. Message bhejiye aur kisi bhi privacy concern ko real-time mein solve karvao.
Email Privacy Requests
Formal data requests ya privacy-related complaints ke liye aap hamey email kar sakte ho. Hamara privacy team aapka request receive karega aur Pakistani data protection timelines ke andar respond karega.
Account Settings Panel
Aapka ek612 account dashboard mein privacy controls hain jahan aap apni personal information ko review ya update kar sakte ho. Kisi bhi time data visibility ko adjust karo.
VISWAS AUR CLARITY
Hamara privacy practice transparent aur verifiable hai
ek612 ne apna privacy policy likha hai taake aap samajh saken ke aapka data kahan jata hai aur kiun. Hamne encryption, access logs aur payment security ke bare mein concrete details di...
Encryption Standards
Hamne industry-standard TLS encryption implement kiya hai taake aapka data transfer secure rahe. Passwords aur sensitive fields hashed hote hain hamari databases mein.
Payment Data Handling
JazzCash, Easypaisa aur Raast ki thaw payment providers ke saath, hamne strict compliance rakhta hai. Aapki payment details wallet providers ke servers par stored hoti hain, hamari nahi.
Access Logs
Har login, deposit aur withdrawal attempt ko hamne log karte hain. Agar aapko suspicious activity dikhey, aap immediately apna password change kar sakte ho aur support se contact kar sakte ho.
Data Retention Policy
Hamne clear policy hai ke kitne time tak aapka account data store hota hai. Deleted accounts ke data ko hamne secure deleted karte hain jab legal holds expire ho jate hain.
Third-Party Restrictions
Aapka personal information sirf hamari internal teams ko available hota hai jo account management aur fraud prevention ke liye zaroori hote hain. Koi bhi external sharing clear consent ke baghair nahi hota.
Support Staff Training
Hamara customer support team privacy training receive karta hai taake wo aapke sensitive data ko respect de. Password ya PIN through support mein never mange jate.
POLICY CONSISTENCY
Hamara privacy approach aapke expectations ke saath align hai
ek612 ke privacy policy language clear aur jargon-free likha gaya hai. Hamne multiple localized versions likha hai taake Pakistan mein living users samajh saken. Har policy update ko hamne ek notification system...
Regular Policy Reviews
Hamne quarterly basis par apne privacy practices ko review karte hain. Agar koi changes hote hain to hamne users ko advance notification dete hain.
Compliance with Local Law
jahan local qanoon ijazat deta hai, hamne apne practices ko comply kiya hai. Pakistan mein financial regulations aur data protection norms ke andar hamne operate karte hain.
Cookie aur Tracking Transparency
Hamne apni website par cookies use karte ho login aur session management ke liye. Aap apne browser settings mein in-app cookies ko disable kar sakte ho.
Account Closure aur Data Removal
Agar aap apna ek612 account close karna chahte ho, hamne data removal process clear likha hai. Verified requests ke liye hamne timelines aur procedures define kiye hain.
Dispute Resolution Path
Agar aapko privacy concern hai ya aap maante ho hamne koi mistake kiya, hamne escalation process likha hai. Support -> Management -> Independent review.
Future Changes Notification
Agar hamne apne privacy policy ko materially change karna ho, hamne in-account notification system use karunga. 30 days notice ke saath aap naye terms ko accept ya account ko close kar sakte ho.
Hamara platform features jo aapka data surakshit rakhte hain
ek612 mein privacy aapke control mein hota hai. Aapka JazzCash, Easypaisa, SadaPay ya Raast withdrawal history sirf aapke account mein visible hota hai—kisi aur ko nahi...
Account Privacy Settings
Aapka ek612 account dashboard mein privacy tab hai. Yahaan aap set kar sakte ho ke aapka profile kahan public hai aur kahan private hai.
Transaction History Control
Aapke JazzCash, Easypaisa deposits aur Raast withdrawals ka record sirf aapka visible hota hai. Account statements download bhi password-protected hote hain.
Two-Factor Authentication
Login aur withdrawal ke liye aap SMS-based 2FA enable kar sakte ho. Yeh extra layer ensure karta hai ke sirf aap apne account ko access kar sakte ho.
Device Management
Aapke account ke dashboard mein 'Active Sessions' section hai. Aap dekh sakte ho ke kaun-se devices se aapka account access ho raha hai aur kisi bhi unauthorized session ko logout kar sakte ho.
Communication Preferences
Aap set kar sakte ho ke aapko promotional emails chahiye ya nahi. Marketing communications ko anytime opt-out karo—sirf important account updates receive hoge.
Support Chat Encryption
Hamara live chat system aur email communication encrypted hote hain. Support ticket history ko sirf aap aur hamara staff dekh sakte hain, koi third party nahi.
Aapke privacy ke baare mein common sawalon ke jawab
Nahi. Hamne strict policy hai ke aapka personal information sirf hamari internal operations—account management, payments, fraud prevention—ke liye use hota hai. Hamne kisi third-party advertiser ya broker ko data nahi dete. Jab local qanoon ke order ata hain, tab hamne legal obligations follow karte hain.
Aapke withdraw request encrypted connection par jata hai. JazzCash aur Easypaisa apne payment networks par aapka wallet details store karte hain, hamara server nahi. Hamne sirf transaction reference aur amount ko log karte hain verification ke liye. Aapka wallet PIN ya OTP hamne kabhi store nahi karte.
Immediately apna password change karo account settings mein. Live chat ke through hamara security team ko notify karo. Hamne suspicious activity detection system hai jo unusual login ya withdrawal ko flag karta hai. Agar aapka account compromised tha, hamne transaction reversal aur account recovery options available hain.
Active accounts ke data indefinitely stored hote hain taake aap anytime login aur apne history dekh saken. Agar aap apna account delete karte ho, hamne data ko 90 days mein securely wipe kar dete hain. Legal holds ya ongoing investigations mein data longer store ho sakta hai.
Haan. Aapke account settings mein 'Data Export' option hai. Aap apne full data—name, email, transaction history, support tickets—ko JSON format mein download kar sakte ho. Request ke baad hamne 7 working days mein file ready kar dete hain.
Hamne cookies use karte hain session management aur login state ke liye—yeh zaroori hain taake aap logged in rahen. Hamne tracking cookies ya third-party analytics cookies use nahi karte. Aap apne browser settings mein ek612 cookies ko disable kar sakte ho, lekin tab login nahi ho payoge.
Account closure request submit karte ho tab hamne aapka data securely delete karne ka process start karte hain. Final balance ko aapke JazzCash ya Easypaisa wallet mein transfer ho jayega. Personal records 90 days baad delete ho jayenge, lekin legal records aur audit logs compliance ke liye store rahe sakte hain.